Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to process my order?
It depends on the time of the order, if it is a regular business day it can take 1-2 business days, if it is a high sales day or holiday it can take anywhere between 5-9 days, Im one person sewing orders and processing them, please do not send emails asking when you will get your order, it takes longer to and more time away from me to look up your order when I can be working on them and getting them out to you.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. The default carrier is first class USPS.
Can I return my product?
I always aim to make sure my customers love our products, but I am sorry, I do not accept returns. Please measure your pets neck before you make your purchase for the right measurements.
Can I get my product personalized?
Right now we do not offer any personalizations, if we decide to offer any in the future please check the listings they will give you any directions on what to do for that at the time.
Can I sign up to your newsletter?
Yes! Just enter your email in the newsletters boxes, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
My package says delivered but I haven't received it what do I do?
Any questions regarding your Package after it has shipped needs to be directed to your local postal service, after it has left my hands I have no control over it, if any packages unfortunately have been stolen, I am not responsible.
Can I exchange an item?
Please see our Exchange policy.