FAQs & Collar Care for 2021

Please read if you have any questions, we find it necessary after this past Holiday to update our Shop. These are in place so we can run our shop smoothly, get out items to you as quickly as possible and stay open for business, Every Small business has been impacted this year negatively, including us and we want to keep things running smooth and keep a great connection with our customers, and keep you happy as well, Thank you for understanding.

How do I clean/care for my collar?

Please note, when adjusting your collar, do not pull the nylon through the adjustment triglide, it stretches out the pattern and can cause tears on some patterns, please PUSH the nylon through the triglide to adjust, this will help your collar pattern last longer (after 5 days from delivery anything that happens to the collar is considered wear and tear and we don't send replacements or refunds for wear and tear).

Do not use chemicals to Clean, simply use Dawn or other Detergent, a Clean cloth & Gently Hand Wash, Then lay out to dry.

These collars are made with heavy duty nylon with grosgrain ribbon sewn on. That is what allows us to make so many fancy prints, I sew the ribbons on myself, then sew the collar together, Please note that chewing, scratching, or misuse of our collars and/or leashes are not considered to be due to any flaws in workmanship and will not be considered for exchanges or refunds. The same applies for normal wear & tear. Paws N Claws Couture collars are made from highly dependable and strong materials. While they are extremely durable, some patterns can be rubbed out within time or can be cut by anything sharp (whether from a snag on a fence or from an aggressive scratching session by a dog/cat or getting snagged playing outside). It is important to keep in mind that all dogs and cats wear collars differently, and the collar's condition will reflect the energy level and roughness of the dog/cat that wears it. One collar style will last years on one dog/cat, and only months on another. For this reason, we encourage you to check your pet's collar and leash frequently for signs of use and wear. It is ultimately up to you to determine the state and condition of your pets's collar before each use. 

How Long does it take for an order to get to me?

Once you receive your shipment email with tracking, please track your order, it can take 2-5 days or 2 weeks, it really depends on the postal system, some places are closed and there are less workers in the warehouses, so it may take some time being delivered, We are very sorry we can not give an exact time, the only advice we can give is please track your order, if your order is sitting in transit for more then 5 business days with no update, please call the postal system at 1.800.275.8777 select the carrier option and speak with a customer representative with your tracking number. Please note over the holidays package delivery time will be longer, we have NO control over transit times. 

Do you ship overseas?

No, we currently do not ship outside of the United States, reason is with the time it takes to go thru customs with COVID can be over a month and we do not want orders getting lost or taking to long to be delivered to you.

How long will it take to process my order?

It depends on the time of the order, if it is a regular business day it can take 1-2 business days (Monday-Friday), if it is a high sales day OR holiday it can take anywhere between 10-15 days, Im one person sewing orders and processing them, please do not send emails asking when you will get your order, it takes longer to and more time away from me to look up your order when I can be working on them and getting them out to you. Once it has shipped you will receive the Tracking in your shipment email.

What shipping carriers do you use?

We use First Class USPS, Once your order has been picked up, we have no control over your package, we are not responsible for lost or stolen packages, if you have questions about your tracking, please call the postal system 1.800.275.8777 select the carrier option and speak with a customer representative, we will no longer be calling them on orders. Please note over the holidays package delivery time will be longer, we have NO control over transit times.

Can I return my product?

We do NOT issue refunds, no exception, being a small business we are not at the point to do so, if you are not happy with your item as long as its within 5 days from your delivery date we can work on an exchange.

I Placed an order yesterday and you have a sale today can I get the sale price on my order? 

We are sorry but we do not do price adjustments on past orders for sales.

I forgot to add the promo code can you adjust my order?

Promo codes MUST BE ENTERED AT CHECKOUT, we do not adjust orders after they have been placed, if you have a promo code but you don't know where to enter it, or for some reason it doesn't work, please contact us BEFORE you complete checkout.

My package says delivered but I haven't received it what do I do?

Any questions regarding your Package after it has shipped needs to be directed to your local postal service, after it has left my hands I have no control over it, if any packages unfortunately have been stolen, I am not responsible. Thank you for understanding.

My collar is fading or broke can I get a replacement or refund?

If it is within 5 days from delivery, yes we can send a replacement if something happens. We do not issue refunds, no exceptions on this. Anything after 5 days is considered wear and tear,  not any defect with my workmanship, each collar or bandana wears different with each pet, if your pet is very active your pattern may wear out sooner then others, Some will last years, it all depends on your pet and how you care for your items.

Can I exchange an item?

Please see our Exchange policy.

Can I get a promo code?

We do not give out promo codes over messages or by email, if there are promo codes available they will be listed on our social media or when you receive a email newsletter. Thank you for understanding

I Placed multiple orders Can you combine them?

We are sorry we are no longer combining orders, if you place multiple orders, you will receive multiple packages.

Side Notes:

Due to a few customers, after issues we have had over events that we have no control over, any order that tries to do any chargebacks will be banned from our store, after the issue, if any arise, will have all future orders canceled, we will also pursue defamation suits if we find any reviews or posts making false claims about our shop. Thank you for understanding, I am one person running this small business and we would like to keep a great connection with our customers and keep offering our handmade products, but rude customers will no longer be tolerated.